Flight booking policy

  • The total price displayed includes all applicable government taxes.
  • You are required to pay the entire amount prior to the confirmation of your booking.
  • There will be no refund for 'no-shows' or any partially unused flights.
  • To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a booking using a child fare.
  • Infants must be accompanied by an adult at least 18 years of age.
  • All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines / Supplier.

 

  • Check in:
    • As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights.
    • For International flights, the check-in time is 3 hours before departure.
    • The passenger needs to check-in at least 2 hrs prior departure else will be considered as a no show.
    • Infants must have valid proof-of-age documents showing that the infant is less than two years old.
    • Additional payment may be charged by the airline for seat allocations.
  • Amendments:
    • Greenline Travel and Tourism can assist you with amendments to most bookings 02-6289531(local call for UAE). Send email to tickets@gltuae.com for amendments.
    • Every booking made on Greenline Travel and Tourism is subject to amendment charges levied by the airline, which may vary by flight and booking class.
    • If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected.
    • In addition to the airline's amendment charges, Greenline Travel and Tourism charges an amendment handling fee of AED 50 per passenger per segment.
    • We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
    • Depending on the airline's policy, some booked fares may not be amended.
    • All bookings made through us, can also be amended by calling up the Airline Call Center directly
  • Refunds
    • Promo flights tickets are non refundable under any circumstances.
  • No Show
    • Any booking fails to change before 24hrs of departure will be consider as No show.
  • Greenline Travel and Tourism will not be responsible for any flight reschedule/cancellations by the airline.